Returns & Exchanges

At KAYALI, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy with your order, we offer a 30-day return policy for products in their original, unused condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the return process.

2

Package Your Items

Carefully place the perfume bottle in its original packaging to ensure it is protected during transit and include the original packing slip.

3

Attach the Shipping Label

Print the prepaid return shipping label provided via email and securely attach it to the outside of your package.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing